Videos and guides showing you how to use HUD Homestore

Click the links below to see short videos on the topics listed. The videos may take some time to load.

· Resetting a Password and Forgot your Password
· Forgot Your User Name
· Registering a Principal Broker
· Registering a Selling Agent or Associate Broker
· Entering a Bid for a Property
· Broker Login and Checking Bids
· Modifying and Withdrawing Bids

Here are two guides (as PDFs) that you can view on screen or print:

· HUD Homestore Bidder Registration
· HUD Homestore Bid Submission

 General

  1. How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?
  2. Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers?
  3. Who can buy a property on HUDHomestore.com?
  4. How do I search for a property?
  5. When I click a state on the map, I don’t get as many homes. Why?
  6. Why do I have to register and create a login?
  7. What are the listing periods?
  8. Where do I go if I have questions about a property?
  9. What are the HUD Special Programs?
  10. How can I find out if I'm eligible for one of the special programs?
  11. Who are the contacts for the HUD property for sale?

Property Search

  1. How do I search for a property in my area?
  2. Can I save searches or bookmark properties?
  3. How can I see properties or searches that I've saved?
  4. How can I rerun searches that I've saved?
  5. How can I be notified that there are new listings I might be interested in?

Buyers

  1. How do I search for a property in my area?
  2. Can I buy a home for investment purposes?
  3. How can I find out if I'm eligible to buy a property?
  4. Can I bid on homes myself?
  5. Can I buy a property with someone else?
  6. How can I get more information about a property I want to buy?
  7. Do I have to register to make an offer?
  8. What if I forget my password or user name?
  9. How do I update my personal (profile) information?
  10. Do I need an agent to make an offer?
  11. My computer won't display a PDF document. What can I do?

Brokers/Agents

  1. It's just after midnight Central Time. Why can't I put in a bid?
  2. What does the red "Sale Pending" graphic mean?
  3. What happened to my bid?
  4. Is there something that explains the changes to HUD Home Sales?
  5. How do I register on the site?
  6. How do I obtain a NAID?
  7. How long is a NAID certification valid?
  8. Where do I go if I need help with NAIDs?
  9. How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?
  10. Why do I have to register as a bidder?
  11. How do I become a HUD-registered broker?
  12. If I am licensed in more than one state, can I make offers for people in each state?
  13. What if I forget my password or user name?
  14. I remember my exact user name and password. Why can't I log in?
  15. How do I get my broker listing corrected on HUDHomestore.com?
  16. Why can't I see my name with the Find a Broker search when I've registered as a Bidder on the listing site?
  17. I am a broker and have obtained several NAIDs that I use with different branch offices. I can register the NAID for one office, but when I go to register a NAID for a second office I get a message that says that my license is already associated with a NAID.
  18. I am a selling broker and have entered my broker's NAID and my real estate license number, but I am getting an error. Why can't I register?
  19. How do I update my personal (profile) information?
  20. On which screen can I submit an offer?
  21. How do I submit an offer?
  22. How do I keep track of offers I make for clients?
  23. What do I do if an offer has been counteroffered?
  24. What do I do if an offer has been accepted?
  25. What is the Bid Amount?
  26. What is a Bid Open Date?
  27. When are bids opened?
  28. Can I cancel an offer after it has been submitted?
  29. Can I modify an offer after it has been submitted?
  30. How do I find out if an offer has been accepted?

Bid Status

  1. How can I see the status of bids for the property I made an offer on?
  2. What are the different bid statuses?